Hamilton Lumber Design offers our customers a 15-day (15 days from the original invoice date) satisfaction replacement or refund guarantee on all regular priced purchases. We urge you to examine your product(s) upon arrival to ensure appropriate condition, before signing for the package. To take advantage of Hamilton Lumber Design's return guarantee policy, Customer agrees to comply with Hamilton Lumber Design's Product Return/Exchange Procedure set forth below. Any breach of Hamilton Lumber Design's Return/Exchange Policy Procedure will result in the loss of your return/exchange guarantee. Furthermore, all return shipments not in compliance with these instructions will be rejected.
Product Return Procedure
To return a product based upon Hamilton Lumber Design's return/exchange guarantee, you must email us within the guaranteed return period for the product(s)(described above). We will not accept returns without prior authorization. Customer is solely responsible for shipping any returned product(s) to Hamilton Lumber Design. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping charges and all risk of loss for the returned product during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material provided by the manufacturer. If any component of the returned product(s) is missing and/or damaged, the Return Procedure will be breached and Hamilton Lumber Design will reject the entire return or may choose to impose additional charges against the customer for replacement of the missing items and/or component(s). Hamilton Lumber Design will not refund to Customer the original shipping charges incurred by the retailer or the shipping charges incurred during the RMA process. Products being returned for a refund must be received by Hamilton Lumber Design prior to 15 days from the original invoice date. Returns received after the 15 day return period will no longer be eligible for refund. For returns on items that received free shipping, if the return brings the original order below the threshold for free shipping, the customer will be refunded the cost of the items returned minus the actual shipping charges that were incurred by the retailer.
Description: Products are described as accurately and appropriately as possible in order to ensure that a customer understands the product(s) they are ordering.
Color: Colors are represented as realistically as possible, but color variations of product images or color swatches are outside of the control of Hamilton Lumber Design because software, hardware and Internet connections can alter the appearance of colors. If you are unsatisfied with a product you ordered, your sole remedy will be to return the product to us.
While we make every effort to ensure the accuracy of product and price information, errors do occasionally occur. We reserve the right to correct any errors or inaccuracies at any time. Hamilton Lumber Design will not be held responsible for product revision changes. We apologize for any inconvenience this may cause. If you are not completely satisfied with your purchase, you may return it for a refund.
Damaged or Defective Items
If you receive a damaged or defective item from Hamilton Lumber Design, you must contact us within 24 hours of delivery. Customer must return the defective item(s) to us pursuant to our Return/Exchange Policy.
General Terms and Conditions
Payment Terms and Orders: An order is not binding upon Hamilton Lumber Design until it is accepted; Hamilton Lumber Design must receive payment before it will accept an order. Payment for product(s) ordered is due prior to shipment.
Custom Quote Form
Hamilton Lumber Design will take your Custom Quote form submission and provide you with an email estimate within 48 hours. These quotes given are only used as a rough guideline to assess pricing, and are not always an accurate representation of the final price. Although Hamilton Lumber Design strives to be as accurate as possible, each quote will be different & limited in its accuracy due to irregularities of the wood that Hamilton Lumber Design uses.